If you have any questions about our office policies, please call our office during business hours.
A doctor's schedule is usually unpredictable depending on each patient's case, therefore it is imperative to be on time for your scheduled appointment.
If you are a new patient with us and did not have the opportunity to print out our new patient forms ahead of time, it is important to be AT LEAST 20 minutes early as to not cut into your appointment time; this gives you plenty of time to fill out the paperwork and give us all current insurance information.
Existing patients should be prepared to give any new information including any changes with your dental insurance.
As a courtesy to our patients, we have an onsite Treatment Coordinator, Lisa, who can help you maximize your dental insurance and help keep out of pocket expenses low.
Insurances accepted (but not limited to) *see below:
- Insurance Administration of America
- United Healthcare
- United Concordia
*Please note not all insurances are listed, call your insurance company to see if this office is in network. There are different plans per company, this office may not participate in all plans. Call to be sure we accept your plan. Due to healthcare reform constantly changing, be sure to read the fine print!
We offer a variety of financing options to help suit your needs and make the out of pocket expenses more manageable:
- We accept most Major Credit Cards
- We accept Cash, check, money order ( and offer discounts if payment is in full, day of services)
- We accept Care Credit (May qualify for 0% financing subject to credit approval) we can assist with the application process.
- We also offer an in-house discount plan for our uninsured or under insured clients. (see Rivardo Smiles Discount Plan for details)
- Senior citizen and military discounts available
We recognize the importance of your time and ask that you be prompt so that we may stay on schedule. If you cannot keep an existing appointment, a 24-hour notice is necessary. We deal with emergency appointments daily and for us to continue to give quality care to our patients we attempt to get those patients in ASAP. If we are holding a chair for you and you do not show then those emergencies are not taken care of. Because this is so important to us and you no-show an appointment or do not give us a 24-hour cancellation notice, a fee of $50/hour (for hygiene) and $50/hour (for doctor) will be placed on your account. This fee MUST be paid before we place you in our schedule. We thank you so much for your understanding in this matter.
We always prepare for time in our schedule specifically for Emergency Dental Care.
This may include (but not limited to) pain, sensitivity, chipped tooth, lost tooth and/or anything that causes discomfort. These appointments are given as a courtesy to our patients and will be scheduled as soon as both the patient and the doctor’s schedule permits during normal business hours. Because the doctor has previously scheduled cases, this appointment will be to consult with an assistant, take proper x-rays, perform diagnostic tests, examined by the doctor and PROPERLY GET SCHEDULED for what needs to be done. IF there is time, the team may be able to fix the problem.